These Terms and Conditions (hereinafter referred to as “the Terms”) govern the rights and obligations between the customer (hereinafter referred to as “the User”) and our shop (hereinafter referred to as “the Shop”) regarding the purchase of products through our WooCommerce online store.Article 2 (Products)
- The Shop sells jewelry items such as rings, necklaces, earrings, piercings, bracelets, and others.
- Materials (gold, silver, platinum, gemstones, etc.) and sizes are as described on each product page.
- Products using natural gemstones may vary slightly in appearance. Please understand this in advance.
- Actual product colors may differ slightly depending on the customer’s monitor or device settings.
Article 3 (Ordering and Purchase)
- Users shall place orders using the method specified by the Shop.
- Once an order is placed, the Shop will send an order confirmation email. The sales contract between the User and the Shop is concluded at this point.
Article 4 (Payment)
Accepted payment methods are as follows:
- Credit card
- Bank transfer
- Cash on delivery
- Other payment methods specified by the Shop
Article 5 (Shipping and Delivery)
- Shipping is available within Japan. For international shipping, please contact us.
- Shipping fees are as displayed on the product page or in the cart.
- Delivery will be handled by Japan Post, Sagawa Express, Yamato Transport, or other carriers designated by the Shop.
Article 6 (Cancellation, Returns, and Exchanges)
- Order Cancellation
- Before shipment: Orders can be cancelled free of charge within 24 hours of ordering.
- After shipment: Cancellation is not accepted.
- Returns and Exchanges
- Returns or exchanges are accepted within 7 days of receipt if the item is unused, unworn, and includes all original tags, boxes, and packaging.
- Returns or exchanges will not be accepted in the following cases:
・Items that have been worn or used
・Items with scratches or dirt caused by the customer
・Earrings, piercings, or other hygiene-sensitive items after opening
・Custom-made, engraved, or semi-order items
- Return shipping costs shall be borne by the customer, except in cases of defective or wrongly shipped items.
Article 7 (Quality Guarantee and After-Sales Service)
- The Shop will repair or replace defective or damaged items (manufacturing defects) free of charge if reported within 14 days of receipt.
- Returns due to metal allergies, natural gemstone discoloration, or similar issues are generally not accepted. Please check for allergies before purchase.
- Simple resizing or polishing services may be available (free or paid) within one year of purchase, depending on the product.
Article 8 (Intellectual Property Rights)
All designs, photographs, text, and other content related to the products belong to the Shop or the rightful owners. Unauthorized reproduction, copying, or use is strictly prohibited.Article 9 (Prohibited Conduct)
Users must not engage in the following activities:
- Placing orders with false or misleading information
- Using another person’s account without permission
- Purchasing products for the purpose of resale
- Defaming the Shop or interfering with its operations
Article 10 (Disclaimer)
- The Shop shall not be liable for any damages incurred by the User except as expressly provided in these Terms.
- The Shop is not responsible for delays or inability to deliver due to force majeure (natural disasters, pandemics, wars, etc.).
Article 11 (Privacy Policy)
The Shop handles all personal information in accordance with its Privacy Policy.Article 12 (Modification of Terms)
The Shop reserves the right to modify these Terms when necessary. Any changes will be posted on the website.Article 13 (Governing Law and Jurisdiction)
These Terms shall be governed by the laws of Japan. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located at the Shop’s principal place of business.
